If you have not received your tickets, please contact Paylogic Customer Service – click here. Please indicate the name, last name & email of the person purchasing the tickets
TICKETS
I received the confirmation email, however don't have a PDF ticket yet
We are using delayed fulfilment, also known as sealed tickets. This means you can only download your PDF ticket on the 12th of August.
We have implemented this security feature to prevent fraud, scammers and unfair trading of tickets.
I lost my ticket
Click on this link to retrieve your ticket
I've added Booking Refund Protection to my order, how does this work?
Refund Protection provides a refund if a customer is unable to attend due to a number of circumstances as defined in the Terms and Conditions.
Booking insurance is offered by Booking Protect. This means that Paylogic or Glitch Festival cannot exercise any influence over an insurance policy that has been taken out with Booking Protect.
Everything covered by Booking Protect can be found here.
Questions regarding the Refund protection can be directed at Booking Protect.
How do I personalize my tickets?
After purchasing your ticket(s), you will receive an email confirmation from Paylogic regarding the ticket purchase. Please note that this email will not include your tickets. To receive your tickets, you must first personalize them. The purchase confirmation email will provide further information about the personalization process.
For each ticket, you will need to provide personal information such as the full name and email address of the person attending the event.
If you have not received your tickets, please contact Paylogic Customer Service – click here.
How does the Payment Plan work?
Payment plans enable the customer to pay for Ticket(s) and/or Other Products (the total purchase price) in three instalments with a defined period in between each instalment.
If you have any questions regarding payments or the payment plan, please contact Paylogic Customer Service – click here.
What are the benefits of a VIP ticket?
Elevated area (Fortress stage only)
Access through a separate entrance, to avoid queuing
Quicker access to VIP bar
Separate toilet facilities
Only a limited number of VIP tickets are available to keep the area comfortable
Problems buying tickets?
Please contact our official ticket provider Paylogic from link below
Can I cancel my ticket or get a refund?
This is not possible, tickets are non refundable
Can I transfer my ticket
Yes you can transfer your ticket to a friend.
Should I purchase a second hand ticket?
Beware of scammers and fake tickets.
The only safe way to buy Glitch Festival 2025 tickets is through our website or TicketSwap. Don’t risk being scammed, only buy from a trusted source.
TIMES & PROGRAMM
What are the dates for 2025?
Glitch Festival will be taking place on the Mediterranean island of Malta, between the 13-16 of August 2025.
What are the opening times of the festival?
13th August – Opening Party
Location: Valletta
Timing: 17:00 – 23:00
14th & 15th August – Main Festival
Location: Gianpula Village
Timing: 18:00 – 04:00
16th August – Closing Party
Location: Gianpula Village
Timing: 22:00 – 04:00
16th August – Boat Parties
Departure: Sliema Ferry (Show location)
GENERAL
What is the minimum age of entry ?
Minimum age of entry is 17 years, you will be asked to present a valid photo ID upon entry.
Can I film?
Respect the vibe. We encourage you to fully enjoy the festival and make your own memories. Our media team will be busy capturing all the special moments at the festival and you can then see the footage on our social media channels and after movie. If you still feel that you would like to capture some clips of your experience, please remember to keep your phone brightness low and refrain from using flash
Professional cameras are not allowed at the festival.
Filming in the Boiler Room stage is not allowed.
Can I camp at the festival?
Camping is not possible at the festival. The weather is not ideal for camping in Malta during August and for this reason we do not offer camping options.
Can I bring medication to the festival?
Yes, it is possible. We are aware that a proportion of the festival audience may need to bring prescribed medicines onto the festival site. Please make sure that the medicine is in its original container. Additionally, you will be required to present a prescription counterfoil or a letter of explanation from a registered medical practitioner.
For further assistance regarding this matter, please contact us at support@glitchfestival.com.
Will you be selling Merchandise this year?
Yes, visit our merchandise stand at the festival.
Merch is also available, shipping worldwide form our online store – click here.
HOW CAN WE HELP YOU?
I have another question how can I contact you?
If you have any other question or require further assistance contact us on support@glitchfestival.com
